Please contact the DAF Enterprise Service Desk at 888-996-1629 or submit a Mobility - Workspace Anywhere (Hypori) ticket via the EITaaS Portal (https://eitaas.servicecenter.af.mil/esc) to request new Army MobileConnect and Hypori QR Codes for your new mobile device.
To set up Hypori on your new device, download the Hypori and MobileConnect apps on your new phone and scan the new QR codes, just like you did during your initial device setup. You will connect to your existing virtual workspace and no other configuration is required. Purebred and Email are already configured.
Yes. To access your Hypori virtual workspace from multiple devices you must request a new Hypori QR Code for each additional device. To obtain a new Hypori QR Code, please contact the DAF Enterprise Service Desk at 888-996-1629 or submit a Mobility - Workspace Anywhere (Hypori) ticket via the EITaaS Portal (https://eitaas.servicecenter.af.mil/esc).
Once you receive and scan your new QR Code, you will connect to your existing virtual workspace and no other configuration is required.
Note: While you can have multiple instances of the Hypori application that connect to the same virtual workspace, you can only have one instance of Army MobileConnect on your primary device that you use to generate your Hypori pin
Yes. Logging into Hypori still works without any change. The user must complete Purebred registration to download their new CAC certificates to Hypori. Also, email must be updated so you can digitally sign and send/receive encrypted email. Please look in the User Guides section, Knowledge Articles folder, to access the "BYOD Hypori New CAC" article.
Yes, you can use your Workspace Anywhere with Hypori application OCONUS. Since there is no DOD data ever stored on your device, it meets the requirements for OCONUS usage. Currently, Workspace Anywhere has a worldwide user base with support for DAF personnel permanently stationed overseas.
Requests for technical support with the Workspace Anywhere Hypori application can be directed to the DAF Enterprise Service Desk at 888-996-1629 or submit a Mobility - Workspace Anywhere (Hypori) ticket via the EITaaS Portal (https://eitaas.servicecenter.af.mil/esc).
The following devices and operating systems are authorized to participate in the Workspace Anywhere Program. If your device manufacturer is not on this list, it will not be allowed to connect to the Workspace Anywhere/Hypori system.
If a data spillage occurs, your access to the Hypori Virtual Workspace will be immediately suspended. Once the spillage is remediated, your access to Hypori will be restored by provisioning a new account. Since no government data is stored on your physical device, there’s absolutely no impact to your mobile device. Specifically, there is no review, remote wipe, or device confiscation.
No. Unlike other apps, Hypori does not have access to your phone or anything on it – which means the DAF does not have access to your phone either. And the DAF data you access using Hypori is NOT saved or transmitted to your device. DAF business can’t leak out of Hypori and the DAF stays out of your phone.
No data is stored on the physical device. There is no data transmitted from Hypori to the physical device, just the pixels of what is represented in the virtual workspace residing in the IL5 GovCloud. No data saved on the device means there is no data to lose, no data to leak, no data to wipe.
Hypori only uses a fraction of the data that a physical device uses even when actively streaming video. Hypori only sends screen touches as coordinates to the cloud, and the cloud is responding with the difference of the screen output/changes and not a re-rendering of the full screen. All raw video data processing and associated data usage is handled in the cloud.
The local Hypori app can determine if the physical device is rooted or jailbroken and deny entry. The user can allow the application to access your physical location to support app usage within the Hypori virtual workspace, but the user can opt-out of providing location access.
You control if Hypori can access your microphone, camera, or location, just like managing access for any other app. Hypori doesn’t need administrator access to your phone. Any permissions granted within the Hypori app are limited to the app. Hypori is the only solution with 100% user privacy and was approved by the Department of Air Force (DAF) CIO for the Enterprise.
From NIPRNet or Azure Virtual Desktop (AVD), request to join the interest list from the Workspace Anywhere Hub at www.safcn.af.mil/Mobile/.
Workspace Anywhere with Hypori is open to all “@us.af.mil” and “@spaceforce.mil” users, to include military (Active, Guard, Reserve), Civilian, and Contractor personnel.
Note: If you are a service member assigned to a joint command (i.e., USSOCOM and others), you must register with your “@us.af.mil” address, as the Workspace Anywhere service is currently only configured for select DoD365 tenants.
Yes. While NIPRNet access is required to enroll and complete the onboarding process, if you have limited access to NIPRNet, you can explore the DAF’s Sonic Boom AVD as an option to obtain access and complete your Workspace Anywhere account set up. Once Purebred registration is complete, you no longer need access to NIPRNet to use Hypori.
Simply put, your mobile device does not have a CAC reader and many of the DAF’s services require a CAC for access. Purebred registration associates your digital CAC credentials with your Hypori virtual workspace thus allowing you to access NIPRNet hosted websites, CAC-enabled websites, Email, Teams, and more!
Yes, dual personas can access both sets of accounts (.mil / .civ) or (.mil / .ctr) through Hypori. Due to Purebred limitations, each persona requires its own virtual workspace. This means that if you want to access both accounts from your Hypori application, you will need to enroll and complete the onboarding process twice (once for each persona). Once complete, you will be able to access either persona from within the Hypori application.
The Enrollment Portal distinguishes users by their email address. If you want to access both accounts from your Hypori application, you must complete two enrollment requests, one for each Email address.
Yes, when completing the enrollment process, you must have your correct persona CAC inserted into your computer. Do not attempt Purebred provisioning with both CAC cards inserted into your computer.
No. Hypori is licensed by the user, not the device, meaning each user’s unique Hypori virtual workspace can be accessed from any number of personal devices. If a user has one device, or 3 devices, that individual has one Hypori license for their virtual workspace which they can access across all their personal devices.
We continue to review, evaluate, and add new apps to the Hypori environment on a regular basis. Below is the list of applications available today:
Outlook, Teams, Office 365, OneDrive, OneNote, Word, Excel, SharePoint, Power Apps, Power Automate, PowerBI, Planner, Adobe Acrobat, Mobile Digital Signature (MDS), Chrome, Hypori Camera, and Purebred.
To recommend an additional application for the Hypori virtual workspace, please provide your feedback at the Provide Feedback link.
Yes. If you have notifications enabled in the Settings of your Hypori application, you will receive sanitized notifications when a new Email or Teams message comes in.
Since notifications are stored locally on the physical device -- and by design Hypori does not send any data to the user’s personal device -- notifications must be sanitized to remove all DAF-related data.
Yes. Simply connect your personal device to the Bluetooth device like you regularly do. The Hypori app will use whatever audio device is setup for your personal device. The connection must be completed outside of the Hypori app. Any configuration you make within the app is only making changes to the virtual device residing in the IL5 GovCloud.
Yes. This is a very important feature of the Hypori solution. The user will identify their Purebred (DoD PKI) credentials for their digital signature and sending/receiving encrypted emails.
Yes. Please look in the Knowledge Articles for a document called "BYOD Hypori Outlook Setup Shared Mailbox" for step-by-step instructions.
Yes. Please look in the User Guides section, Knowledge Articles folder, for a document called "BYOD Hypori Outlook Signature Block Setup" for step-by-step instructions.
Hypori consumes a fraction of bandwidth when compared to other apps on physical devices. Because it only streams what is needed to display the changes in pixels, consumption is greatly minimized. Ultimately, bandwidth utilization depends on what applications are in use, typically ranging between 500 Kbs and 5 Mbps. The highest range is limited for personnel using teams or streaming video feeds.
Telephony is not a requirement of the Workspace Anywhere Program. Phone calls can be made and answered through Microsoft Teams.
To provide feedback on your Workspace Anywhere experience, please click the “Provide Feedback” button on the Workspace Anywhere Hub.
You can also provide feedback via the user surveys that are sent on a periodic basis to registered users.
Yes. In July 2024, Workspace Anywhere with Hypori was acquired as a DAF enterprise capability.
Yes, each user’s virtual workspace has the Mobile Digital Signature (MDS) App which allows them to digitally sign forms using their Purebred (DoD PKI) credentials.
The MFA (Army MobileConnect) is not required every time a user switches from one app back to Hypori. Once backgrounded (i.e., switching to another application), the current MFA will generally expire after 4 hours.
Like any computer or mobile device, sometimes the user’s Virtual Workspace needs to be rebooted. Before contacting support, we recommend the user reboot their Virtual Workspace.
Depending on the user's connection speed and quality of service (cellular, Wi-Fi), Microsoft Teams voice/video calls can be difficult to hear, choppy, etc. The first step to troubleshoot the issue is to change the “Resolution” setting to “Slow Speed Network.” This will change the resolution and provide a much better user experience without sacrificing voice/video quality. From the main screen, pull down to expose the notifications screen and select, “Resolution.” Once in Resolution, select “Low Speed Network.” If this does not alleviate the issue, call the the DAF Enterprise Service Desk at 888-996-1629 or submit a Mobility - Workspace Anywhere (Hypori) ticket via the EITaaS Portal (https://eitaas.servicecenter.af.mil/esc) for support.
Hypori uses Chrome as the standard web browser which can access both NIPRNet and Internet websites using the standard NIPRNet-based rules and filters. Your account has preconfigured government bookmarks for common-use websites including MilConnect, EES, Defense Travel System, GKO, and Outlook Web Access (OWA). When prompted for CAC credentials, the user will login by selecting their Purebred PIV Auth Certificate.